Terms & cancellation
Last updated: 7 October 2026
The service
Tom Platts Sports Massage & Soft Tissue Therapy provides mobile sports massage and soft tissue therapy. The service supports muscular comfort and wellbeing. It does not diagnose conditions, cure injuries or guarantee recovery. It is not a replacement for medical assessment, physiotherapy or emergency care.
Booking and prices
An enquiry is not a confirmed appointment. Tom will confirm the location, appointment length, suitability, time and final price directly with you. A 60-minute standard session is £35. A 30-minute express session is £25. Both options include local travel and appropriate aftercare advice. Travel is included within Barry, the Vale of Glamorgan and Cardiff. Additional travel charges may apply outside this area and will be agreed before booking.
Payment method: Bank transfer.
Consent and suitability
Please provide relevant and accurate information during the consultation, including any changes since a previous appointment. Treatment proceeds with your informed consent. You may ask questions, change the pressure, decline a technique, pause or stop at any point. Treatment may be adapted, deferred or declined if it is unsuitable or outside professional scope, with advice to contact an appropriate healthcare professional.
Home visits
Please provide a suitable, safe indoor space and tell Tom about stairs, parking, accessibility needs or other access restrictions in advance. All treatment equipment is supplied. Practical requirements are agreed when booking.
Changing or cancelling an appointment
Please provide at least 24 hours’ notice if you need to change or cancel your appointment. Contact Tom directly by phone or WhatsApp as soon as possible. Any terms that apply to cancellations made with less than 24 hours’ notice will be explained before your booking is confirmed..
Contact Tom on 07502 797307 as soon as possible if your plans change. Any applicable cancellation charge must be explained and agreed before booking. If Tom needs to change an appointment, alternative arrangements will be discussed; any payment for a service that cannot be provided will be addressed with you.
Distance bookings and your rights
Your statutory consumer rights are not affected by these terms. Any cancellation information or consent required for a booking made online or by phone must be provided before the contract is concluded. The final policy should be checked against the rules applicable to this service.
Questions or concerns
Please contact Tom directly using the contact details so any concern about your appointment can be discussed.